Terms of Service
Last updated Oct 26, 2026
Who we are
"VMX", "we" and "us" mean the people who run this website and sell VMX software. "You" means anyone who visits the site, creates an account or buys from us. By using the site or buying a product you agree to these terms, the Privacy Policy and the Refund Policy.
Who can use VMX
- Anyone can create an account and buy. If you are under 18 (or under the age of majority where you live), get a parent or guardian's permission before you pay; payments made without it are still covered by the Refund Policy and the chargeback rules below.
- You are responsible for your account and for keeping your password private. One person per account.
- You must give true information when you buy and must not use stolen payment details.
What you are buying
You buy a personal, non-transferable licence to use a VMX product (External or DMA) for one game, or for every game in an All Access package, for the length of the plan you picked (1 week, 1 month or 3 months). Each key is for one person. The licence starts when your key is delivered and ends when the plan runs out; it does not renew on its own. You do not own the software, and you may not resell, share, copy, crack, decompile or redistribute it or your key.
Your game accounts are at your own risk. Using third-party software with online games usually breaks the game's own terms of service. Game publishers can and do suspend or ban accounts for it. We work to keep our products undetected, but we cannot guarantee that any product stays undetected, and we are not responsible for bans, suspensions, lost items, lost progress or any other action a game publisher takes against your account.
Availability and updates
Games update often. After a game update a product may be offline while we update it; the Status page shows where each product stands. We may change, improve or remove features at any time. We aim for the products to work as described on their pages, but we do not promise that they are free of errors or available without interruption.
Rules
- Do not share, sell or give away your key or account.
- Do not attack, overload, scrape or try to break into the website, its accounts or its payment system.
- Do not post reviews that are fake, abusive or written for someone else's product.
- Do not file a chargeback or payment dispute instead of contacting us first.
If you break these rules we may cancel your key and close your account without a refund.
Payments and chargebacks
Prices are shown in US dollars and are charged when you pay. Card payments are handled by our card processor and crypto payments by our crypto processor; we never see or store your full card details. If you think a charge is wrong, contact us on Discord first. A chargeback or dispute filed without contacting us means your keys are cancelled and your account is closed, and we will send the evidence of your purchase and delivery to the payment provider.
Liability
VMX is provided "as is". As far as the law allows, we are not liable for indirect or consequential losses, including bans, lost game accounts, lost data or lost profits, and our total liability to you for anything related to a purchase is limited to the amount you paid for that purchase. Nothing in these terms takes away rights you have under consumer law that cannot be excluded.
Changes and contact
We may update these terms; the date at the top shows the latest version, and the version in force when you buy applies to that purchase. Questions? Contact us on our Discord.
Privacy Policy
Last updated Oct 26, 2026
What we collect
- Account: your username, your email address if you give one, and your password, which is stored only as a salted scrypt hash, never in plain text.
- Orders: what you bought, the price, the payment method, the date and the status, plus the email address the payment provider gives us for the payment.
- Reviews: reviews you post, shown publicly under your username.
- Security log: sign-ups, logins, failed logins, account changes and checkouts, with the time and your IP address. We use it to stop account attacks and fraud.
What we do not collect
We never see or store your full card number, card security code or crypto wallet keys; payments are entered on the payment provider's own page. We do not use advertising trackers, analytics services or third-party cookies, and we do not sell your data.
Cookies and browser storage
- zero_session: one cookie that keeps you signed in, for up to 30 days. It is required for accounts to work.
- Browser storage: your cart and the last username you signed in with are kept in your own browser so the site can show them straight away. They never leave your device unless you check out.
Who we share data with
- Payment providers (our card processor and our crypto processor) receive what they need to take the payment, such as the amount, the order number and your email address.
- Our hosting provider runs the server the site and database live on.
- We may share data if the law requires it, or to deal with fraud, chargebacks or attacks on the site.
How long we keep it
- The security log is deleted automatically after 30 days.
- Your account and reviews are kept until you ask us to delete them.
- Order records are kept as long as we need them for accounting, tax and fraud prevention, even after an account is deleted.
Your choices
You can change your email or password from your account page at any time. To get a copy of your data, correct it, or have your account and reviews deleted, contact us on Discord from the account in question.
Security
The site is served only over HTTPS. Passwords are hashed, sessions are stored only as hashes, logins are rate limited, and payments are checked with the payment provider's signed messages. No system is perfectly secure, so use a password you do not use anywhere else.
Refund Policy
Last updated Oct 26, 2026
VMX products are digital and are delivered as keys, so all sales are final once your key has been delivered, except in the cases below.
When you can get a refund or replacement
- You paid but never received your key, and we cannot deliver it.
- Your key does not work, the product has not been used, and our support cannot get it working within 48 hours of you contacting us.
- You were charged twice for the same order.
In these cases we first offer a working replacement key; if we cannot provide one, you get a refund to the original payment method.
What is not refunded
- Game bans, suspensions or any other action a game publisher takes against your account.
- Downtime after a game update while a product is being updated. Instead, if a product is offline for more than 24 hours in a row, we add the lost time to active keys for that product when it comes back.
- Changing your mind, buying the wrong game or product, or your hardware or system not meeting the requirements shown on the product page. Check the requirements, and ask on Discord, before you buy.
- Keys that were shared, resold or cancelled for breaking the Terms of Service.
How to ask
Open a ticket on our Discord within 7 days of your purchase with your order number (shown in your account and in your receipt), the email used for the payment, and what went wrong. We aim to answer within 48 hours. Refunds go back to the original payment method; crypto refunds are sent in the same coin at its value on the day of the refund, to an address you give us. Please contact us before opening a chargeback; see Payments and chargebacks in the Terms.